Silver Rent A Car LLC
Privacy Policy
Last updated: 2026
Silver Rent A Car LLC ("Silver Rent A Car", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or mobile application.
1. Scope of This Policy
This Privacy Policy applies solely to data collected through the Silver Rent A Car website and mobile application. Certain documents and information required for rental (such as identity verification documents) may be collected through operational channels outside the platform (e.g., in person, via WhatsApp, or through authorized representatives). Such data is not collected via the website or app and falls outside the scope of this policy.
2. Information We Collect
A. Personal Information
- First and last name
- Email address and phone number
- Booking details and rental preferences
- Rental history
- Login credentials (including Sign in with Google)
B. Technical Information
- IP address, device type, and operating system
- Browser type and version
- App usage data and session activity
- Approximate location (only if enabled)
C. Optional Information
Any additional information you voluntarily provide via forms, support services, or direct communication.
3. How We Use Your Information
- To process booking requests and manage reservations
- To send confirmations, updates, and service notifications
- To improve app performance and user experience
- To provide customer support
- To prevent fraud and maintain platform security
- To comply with applicable legal obligations
4. Legal Bases for Processing
- Performance of a contract (for bookings and services)
- Legitimate business interests
- Compliance with legal obligations
- User consent (for optional features or communications)
5. Sharing Your Information
We may share data with trusted third parties, including:
- Payment service providers (to execute transactions)
- Fleet or service partners (to fulfill reservations)
- Insurance providers (when necessary)
- IT and hosting service providers
- Analytics providers (aggregated or anonymized data)
- Law enforcement authorities when required by law.
6. Data Usage in the Mobile App
Permissions are requested only when necessary and with user consent.
No Sensitive Data Collected via App: The mobile app does NOT collect identity document images such as passports, Emirates IDs, or driving licenses.
Data Collected via App
Device information, app interaction data, login details, and optional location data (if enabled).
Permissions
The app may request the following permissions:
- Internet Access: Required for core functionality.
- Storage: Required for image caching.
- Location: Optional; to enhance service relevance to the user.
7. Cookies and Tracking
We use cookies and similar technologies to enhance functionality, analyze traffic, and improve user experience. You can disable cookies in your browser settings; however, some features may not function properly.
8. Data Security
While we implement robust safeguards, no system can guarantee absolute security.
- Encrypted connections (HTTPS/SSL)
- Access control and authentication systems
- Secure data storage and continuous monitoring / security audits
9. Data Retention
We retain personal data only for as long as necessary to fulfill operational, legal, and reporting requirements. All documents collected outside the platform are subject to separate operational policies and applicable United Arab Emirates (UAE) regulations.
10. Your Rights
- Request access to your personal data
- Request correction or deletion
- Object to data processing
- Withdraw your consent
- Request data portability
11. Third-Party Links
Our platform may contain links to external websites. We are not responsible for the privacy practices of those third-party sites.
12. Children's Privacy
Our services are not intended for individuals under the age of 25.
13. ChatGPT Integration
- Silver Rent A Car may offer browsing capabilities through ChatGPT integration.
- Bookings are not completed and payments are not processed within ChatGPT.